Problem
Their Net Promoter Score (NPS - how likely you are to recommend a company) was really low.
Solution
So we created an experiment to see if social content influences the perception of how people feel about AT&T. Creating an human emotional connection with young, US Hispanic consumers through culturally relevant content that helps users tell their stories and connect to the things they love. Showcase that AT&T knows what it means to be a Hispanic Millenial, birding the gap between two different worlds and cultures.